Customs House Agents
Manage More Clients. File Faster. Scale Without the Chaos.
XEMI is the only platform built specifically for how CHAs work — multi-client job management, AI-powered document processing, single-click ICEGATE filing, and a client visibility portal that eliminates inbound status calls.
Every job. Every client. Every deadline. One platform.
Time per job
70–80%
Reduction from document receipt to filing-ready data
Verified avg.Clearance workflow
75 → 11 mins
Total workflow time, avg. 30 line items
CHA beta avg.Job turnaround
6 → 2 days
Average turnaround across client accounts
Year 1 resultSOC 2 Type II
Certified
ISO 27001
Certified
Zero
Manual ICEGATE logins
CHA support
4-hour SLA · 24×7
ABC PVT. LTD.
JOB-2025-0441 · BE filing · MAEU 1234567
HBL
HBL1234
Invoice
INV12345
Lines
30
Port
JNPT
Cutoff
Today 5 PM
XYZ CORP.
JOB-2025-0428 · BE filing · MSCU 8765432
HBL
HBL7654
Invoice
INV8765
Lines
18
Port
Mundra
Cutoff
Tomorrow 2 PM
PQR INC.
JOB-2025-0414 · BE filing · JJAA 1324576
HBL
HBL9021
Invoice
INV9021
Lines
42
Port
Chennai
Cutoff
Jan 8
MYSUPPLIER
JOB-2025-0401 · BE filed · ZIMU 4412987
HBL
HBL4412
Invoice
INV4401
Lines
28
Port
JNPT
Cutoff
Filed ✓
JOB-2025-0441 · ABC PVT. LTD.
BE filing · MAEU 1234567 · JNPT · 30 line items · Cutoff 5 PM today
XI Intelligence — job ready in 2 minutes, 1 error to fix before filing
AI extracted all 30 lines from BL + Invoice + Packing List. Quantity mismatch on TOTAL_PACKAGES — BL 14,029 vs PL 13,988. HSN 9501.00 low confidence — HSN 360 suggests 9503.00 (92% match).
Fix error + open HSN 360 →
BE auto-created
2 min 14 sec
vs 20 min manual
HSN recommended
9503.00
92% confidence
Duty calculated
₹9.4L
Auto · real-time
eSanchit status
Ready to submit
After error fix
What's broken today
Every CHA Challenge. Solved Before It Hits the Filing Deadline.
A CHA firm managing 40 importer accounts is managing 40 operations simultaneously — each with different document formats, different timelines, different compliance requirements, and the same relentless pressure to clear on time. Most CHA teams manage this across email, WhatsApp, spreadsheets, and manual ICEGATE logins that consume hours every operator cannot afford to lose.
Pain 01
40 Clients, 40 Operations
Each importer account runs on different document formats, timelines, and compliance requirements — with no single view across all active jobs.
Pain 02
Email, WhatsApp, Spreadsheets
Status updates, documents, and approvals live in disconnected channels — making it impossible to track deadlines before they become demurrage.
Pain 03
Manual ICEGATE Logins
Operators lose hours every day logging into portals, re-entering data, and decoding flat-file rejection errors after hours.
Pain 04
Status Call Overload
Importers call for updates because they have no visibility — pulling operators away from filing work that actually clears shipments.
What XEMI Does for CHAs
Purpose-built for CHA operations
The XEMI answer
Five Capabilities. One CHA Workflow.
Every capability replaces manual coordination with one structured system your entire team works from — across every client account, every job, every day.
Module 01
From Raw Documents to Filing-Ready Data — in 2 Minutes, Not 20
70–80% reduction in time per job from document receipt to filing-ready data.
Turn invoices, packing lists, licences, and supporting documents into structured, validated, filing-ready data without manual data entry. Upload any document in any format — BL, Commercial Invoice, Packing List, Certificate of Origin — and XEMI's AI classifies it, extracts every field, cross-validates across all documents simultaneously, and auto-creates the job. What used to take 20 minutes of manual data entry now takes 2. Every field extracted. Every record linked to the correct shipment, client, and ERP automatically.
- 70–80% reduction in time per job from document receipt to filing-ready data
Module 02
One Workspace for Every Client, Shipment, and Entry
Never miss a deadline. Never lose track of a job. Never answer another status call.
A single source of truth for documents, jobs, status, communication, and filing activity across all your client accounts — simultaneously. One live dashboard showing every active job, every pending document, every approaching deadline across all importer accounts at once. Parallel job tracking with SLA monitoring and automated escalation alerts. Client visibility portals give every importer real-time access to their own shipment status, customs filing progress, and document repository — so they self-serve and you stop answering status calls.
- Never miss a deadline
- Never lose track of a job
- Never answer another status call
Module 03
Your Classification and Compliance Expertise, Operationalised
Classification accuracy built into every job. Compliance risk eliminated before it accumulates.
Codify your classification logic, document rules, and recurring workflows so your team works with consistency — not tribal knowledge that walks out the door when a senior operator leaves. XEMI's HSN 360 engine recommends the correct HSN code for every product line with confidence scoring, applicable CCR, required declarations, compliance requirements, and current import policy — drawn from historical filing data and live tariff schedules. When a code is updated or reclassified, XEMI alerts you automatically. Every classification decision is auditable. Every compliance requirement is surfaced before submission.
- Classification accuracy built into every job
- Compliance risk eliminated before it accumulates
Module 04
Faster Clearance, Fewer Exceptions — Every Job, Every Time
Catch every error before it reaches customs. File without a single portal login.
Reduce rework, missed documents, follow-ups, and filing delays with automated checks and exception handling at every stage. XEMI's error engine validates every field, every document, and every cross-reference before submission — with visual page-level and field-level indicators showing exactly what needs correction. No more reading flat file error text. No more 45-minute error archaeology after a 5pm ICEGATE rejection. From document upload to ICEGATE submission without logging into the portal once — DSC signing, eSanchit submission, IRN and DRN generation, checklist filing, and BE/SB submission all handled inside XEMI.
- Catch every error before it reaches customs
- File without a single portal login
Module 05
Scale Your Practice Without Scaling Chaos
Grow your client base. Not your operational chaos.
Handle more clients and more entries with better SLA control, team coordination, and client visibility — without adding headcount proportionally. Under a manual workflow, every new client account requires either hiring or overloading existing operators. XEMI breaks that pattern. The same job that takes 75 minutes on legacy platforms takes 11 minutes on XEMI. One experienced operator handles the workload of three. Centralised licence and compliance management across all client accounts — DEEC, EPCG, and Advance Authorisation — with real-time utilisation tracking, expiry alerts, and automated quota monitoring across every account simultaneously.
How it works
From Document Upload to Cleared Shipment — Faster, Structured, Scalable
XEMI replaces manual coordination with one structured workflow — bringing document processing, validation, filing, and client communication into one system your entire team works from, across every client account, every job, every day.
STAGE 1 / 3
Upload & Auto-Create Jobs
3 documents ingested · Job createdBusiness Outcomes
What CHA firms achieve with XEMI
Result 01
70–80%
Reduction in time per job
Result 02
75 → 11 minutes
Total clearance workflow time, average 30 line items
Result 03
6 → 2 days
Average job turnaround
Result 04
Zero
Manual ICEGATE portal logins required
Case Studies
CHA Case Studies
Case studies coming soon.
Case Study
How a leading cha scaled with XEMI
Placeholder — case study content coming soon.
Resources
CHA Blogs & FAQs
Articles and FAQs coming soon.
Guide
CHA best practices with XEMI
Placeholder — blog content coming soon.
Trade Never Stops. Neither Do We.
XEMI delivers dedicated, always-on support built for the urgency of customs clearance — with CHA-specific expertise from day one.
Dedicated Relationship Manager
Dedicated Relationship Manager who understands ICEGATE, DGFT, and customs workflows.
24×7 support across every channel
24×7 WhatsApp, email, and phone support — built for trade urgency.
CHA-specific support with 4-hour SLA
Onboarding and team training included from day one. CHA-specific support channel with 4-hour SLA for urgent filing issues.
Enterprise-Grade Security
Trade data is sensitive. We treat it that way.
Connected to the Systems Your Trade Operation Already Uses
ISO 27001
CertifiedCovers the infrastructure, software development, and operations of our SaaS platform.
Accreditation Body UKAS (UK)
Encryption Everywhere
All data encrypted in transit and at rest. 256-bit AES across every API call, document text, and workflow.
• AES-256 • TLS 1.3 • 7 year + retention
Controlled Access
Role-based access controls, granular permissions, full audit logging, complete decision traceability on every trade action.
• RBAC • SSO • SCIM
Your Clearance Operation. Done Smarter. Done Faster.
Manage more clients, file faster, and scale your CHA practice without the operational chaos.
