Customs House Agents

Manage More Clients. File Faster. Scale Without the Chaos.

XEMI is the only platform built specifically for how CHAs work — multi-client job management, AI-powered document processing, single-click ICEGATE filing, and a client visibility portal that eliminates inbound status calls.

Every job. Every client. Every deadline. One platform.

Time per job

70–80%

Reduction from document receipt to filing-ready data

Verified avg.

Clearance workflow

75 → 11 mins

Total workflow time, avg. 30 line items

CHA beta avg.

Job turnaround

6 → 2 days

Average turnaround across client accounts

Year 1 result

SOC 2 Type II

Certified

ISO 27001

Certified

Zero

Manual ICEGATE logins

CHA support

4-hour SLA · 24×7

What's broken today

Every CHA Challenge. Solved Before It Hits the Filing Deadline.

A CHA firm managing 40 importer accounts is managing 40 operations simultaneously — each with different document formats, different timelines, different compliance requirements, and the same relentless pressure to clear on time. Most CHA teams manage this across email, WhatsApp, spreadsheets, and manual ICEGATE logins that consume hours every operator cannot afford to lose.

Pain 01

40 Clients, 40 Operations

Each importer account runs on different document formats, timelines, and compliance requirements — with no single view across all active jobs.

Pain 02

Email, WhatsApp, Spreadsheets

Status updates, documents, and approvals live in disconnected channels — making it impossible to track deadlines before they become demurrage.

Pain 03

Manual ICEGATE Logins

Operators lose hours every day logging into portals, re-entering data, and decoding flat-file rejection errors after hours.

Pain 04

Status Call Overload

Importers call for updates because they have no visibility — pulling operators away from filing work that actually clears shipments.

What XEMI Does for CHAs

Purpose-built for CHA operations

The XEMI answer

Five Capabilities. One CHA Workflow.

Every capability replaces manual coordination with one structured system your entire team works from — across every client account, every job, every day.

Module 01

From Raw Documents to Filing-Ready Data — in 2 Minutes, Not 20

70–80% reduction in time per job from document receipt to filing-ready data.

Turn invoices, packing lists, licences, and supporting documents into structured, validated, filing-ready data without manual data entry. Upload any document in any format — BL, Commercial Invoice, Packing List, Certificate of Origin — and XEMI's AI classifies it, extracts every field, cross-validates across all documents simultaneously, and auto-creates the job. What used to take 20 minutes of manual data entry now takes 2. Every field extracted. Every record linked to the correct shipment, client, and ERP automatically.

  • 70–80% reduction in time per job from document receipt to filing-ready data

Module 02

One Workspace for Every Client, Shipment, and Entry

Never miss a deadline. Never lose track of a job. Never answer another status call.

A single source of truth for documents, jobs, status, communication, and filing activity across all your client accounts — simultaneously. One live dashboard showing every active job, every pending document, every approaching deadline across all importer accounts at once. Parallel job tracking with SLA monitoring and automated escalation alerts. Client visibility portals give every importer real-time access to their own shipment status, customs filing progress, and document repository — so they self-serve and you stop answering status calls.

  • Never miss a deadline
  • Never lose track of a job
  • Never answer another status call

Module 03

Your Classification and Compliance Expertise, Operationalised

Classification accuracy built into every job. Compliance risk eliminated before it accumulates.

Codify your classification logic, document rules, and recurring workflows so your team works with consistency — not tribal knowledge that walks out the door when a senior operator leaves. XEMI's HSN 360 engine recommends the correct HSN code for every product line with confidence scoring, applicable CCR, required declarations, compliance requirements, and current import policy — drawn from historical filing data and live tariff schedules. When a code is updated or reclassified, XEMI alerts you automatically. Every classification decision is auditable. Every compliance requirement is surfaced before submission.

  • Classification accuracy built into every job
  • Compliance risk eliminated before it accumulates

Module 04

Faster Clearance, Fewer Exceptions — Every Job, Every Time

Catch every error before it reaches customs. File without a single portal login.

Reduce rework, missed documents, follow-ups, and filing delays with automated checks and exception handling at every stage. XEMI's error engine validates every field, every document, and every cross-reference before submission — with visual page-level and field-level indicators showing exactly what needs correction. No more reading flat file error text. No more 45-minute error archaeology after a 5pm ICEGATE rejection. From document upload to ICEGATE submission without logging into the portal once — DSC signing, eSanchit submission, IRN and DRN generation, checklist filing, and BE/SB submission all handled inside XEMI.

  • Catch every error before it reaches customs
  • File without a single portal login

Module 05

Scale Your Practice Without Scaling Chaos

Grow your client base. Not your operational chaos.

Handle more clients and more entries with better SLA control, team coordination, and client visibility — without adding headcount proportionally. Under a manual workflow, every new client account requires either hiring or overloading existing operators. XEMI breaks that pattern. The same job that takes 75 minutes on legacy platforms takes 11 minutes on XEMI. One experienced operator handles the workload of three. Centralised licence and compliance management across all client accounts — DEEC, EPCG, and Advance Authorisation — with real-time utilisation tracking, expiry alerts, and automated quota monitoring across every account simultaneously.

How it works

From Document Upload to Cleared Shipment — Faster, Structured, Scalable

XEMI replaces manual coordination with one structured workflow — bringing document processing, validation, filing, and client communication into one system your entire team works from, across every client account, every job, every day.

Live workflow · CHA Operationslive · now

STAGE 1 / 3

Upload & Auto-Create Jobs

3 documents ingested · Job created
2 min to filing-ready
80 fields auto-extracted
0 manual entry
75 → 11 minsTotal clearance workflow, avg. 30 line items
6 → 2 daysAverage job turnaround
ZeroManual ICEGATE portal logins required

Business Outcomes

What CHA firms achieve with XEMI

Result 01

70–80%

Reduction in time per job

Result 02

75 → 11 minutes

Total clearance workflow time, average 30 line items

Result 03

6 → 2 days

Average job turnaround

Result 04

Zero

Manual ICEGATE portal logins required

Case Studies

CHA Case Studies

Case studies coming soon.

Case Study

How a leading cha scaled with XEMI

Placeholder — case study content coming soon.

Resources

CHA Blogs & FAQs

Articles and FAQs coming soon.

Guide

CHA best practices with XEMI

Placeholder — blog content coming soon.

A Partner, Not Just a Platform

Trade Never Stops. Neither Do We.

XEMI delivers dedicated, always-on support built for the urgency of customs clearance — with CHA-specific expertise from day one.

PERSONAL

Dedicated Relationship Manager

Dedicated Relationship Manager who understands ICEGATE, DGFT, and customs workflows.

ALWAYS-ON

24×7 support across every channel

24×7 WhatsApp, email, and phone support — built for trade urgency.

TIME-CRITICAL

CHA-specific support with 4-hour SLA

Onboarding and team training included from day one. CHA-specific support channel with 4-hour SLA for urgent filing issues.

Security

Enterprise-Grade Security

Trade data is sensitive. We treat it that way.

Connected to the Systems Your Trade Operation Already Uses

Shipping Lines & NVOCCsAIS Vessel TrackingICEGATEULIPLDBFASTagAirlinesPort SystemsSAP & OracleEmail InboxesShipping Lines & NVOCCsAIS Vessel TrackingICEGATEULIPLDBFASTagAirlinesPort SystemsSAP & OracleEmail Inboxes

ISO 27001

Certified

Covers the infrastructure, software development, and operations of our SaaS platform.

Accreditation Body UKAS (UK)

Encryption Everywhere

All data encrypted in transit and at rest. 256-bit AES across every API call, document text, and workflow.

AES-256TLS 1.37 year + retention

Controlled Access

Role-based access controls, granular permissions, full audit logging, complete decision traceability on every trade action.

RBACSSOSCIM

Aligned with major international data protection frameworks.

GDPR • PDPA • SOC 2 Type II

Your Clearance Operation. Done Smarter. Done Faster.

Manage more clients, file faster, and scale your CHA practice without the operational chaos.