Freight Forwarders

One Platform to Run Your Entire Forwarding Operation.

XEMI gives freight forwarders unified visibility across every shipment, carrier, client, and trade lane โ€” with AI-powered document automation, structured CHA coordination, real-time cost tracking, and client visibility portals that let you operate at scale without losing precision on any individual job.

What's broken today

Every Forwarding Challenge. Solved Before It Costs You a Client.

Freight forwarding is orchestrating complexity at scale โ€” multiple carriers, multiple customs authorities, multiple clients, multiple trade lanes, all moving simultaneously. Most forwarding operations still rely on portal-by-portal tracking, email-based client updates, manual document handling, and WhatsApp chains with CHAs that leave no audit trail and fail to resolve disputes.

Pain 01

Portal-by-Portal Tracking

Multiple carriers, customs authorities, and clients tracked across disconnected portals with no unified operational view.

Pain 02

Email and WhatsApp Chaos

Client updates via email, CHA coordination via WhatsApp โ€” no audit trail, no dispute resolution, no structured handovers.

Pain 03

Manual Document Handling

Documents processed manually across formats and carriers, with cost surprises discovered only at month-end reconciliation.

What XEMI Does for Freight Forwarders

Purpose-built for forwarding operations

The XEMI answer

One Platform for Every Forwarding Workflow

Six capabilities that unify shipment tracking, documentation, customs coordination, client visibility, and cost management.

Module 01

10x Faster Inquiry to Quotation

From inquiry to quotation in minutes. Not hours.

Respond to client inquiries faster with rate intelligence, reusable quote templates, and structured quotation workflows that eliminate the back-and-forth of manual rate assembly. Every quotation is linked to the job from the moment it is accepted, so nothing is re-entered, nothing is lost in translation between sales and operations, and the margin you quoted is the margin you track.

Module 02

Connected Documentation, Billing, and Job Execution

No manual document handling. No cost surprises at month-end reconciliation.

Link quotations, bookings, shipment milestones, documents, invoicing, and job-level profitability in one end-to-end workflow. XEMI auto-classifies and extracts data from all freight forwarding documents โ€” MBL, HBL, AWB, Commercial Invoice, Packing List, Certificate of Origin โ€” in any format, from any carrier. Cross-validation flags errors before they reach customs. Every cost โ€” freight invoices from shipping lines, CHA fees, transporter invoices โ€” extracted by AI, categorized automatically, and visible at the job level in real time.

  • No manual document handling
  • No cost surprises at month-end reconciliation

Module 03

A Live Control Tower for Every Movement

Full multi-modal visibility. Zero carrier portal logins.

Manage air, ocean, and inland operations with one operational view across every job, milestone, document, and exception โ€” simultaneously. XEMI consolidates live data from 330+ shipping lines and 100+ airlines, AIS vessel tracking, ICEGATE, ULIP, LDB, and FASTag into one dashboard. Port-to-port, within-port, and port-to-warehouse tracking across ocean, air, road, and rail โ€” with container free-day countdown and demurrage risk scoring before charges begin. The morning data assembly, which used to take 90 minutes, now takes under 10.

  • Full multi-modal visibility
  • Zero carrier portal logins

Module 04

One Team. One Workflow. No Handover Gaps.

Complete audit trail. Zero coordination gaps across your entire team.

Keep sales, operations, finance, and customer service aligned on the same shipment data and activity trail โ€” inside XEMI. Centralized shipment communication brings internal teams, CHAs, clients, and transporters into one organized channel per shipment. Every document is linked to the right job. Every message is logged with a timestamp. Every action auditable. When a client asks what happened with their shipment, the answer is one click away โ€” not an hour spent piecing together email threads and WhatsApp messages.

  • Complete audit trail
  • Zero coordination gaps across your entire team

Module 05

Give Clients Real-Time Visibility โ€” Without Your Team Providing It Manually

Proactive client visibility. Fewer status calls. Stronger retention.

Your clients should never have to call for a shipment update. XEMI's branded client visibility portals give every shipper and consignee real-time tracking access โ€” with automated email and WhatsApp status updates at every milestone. Clients self-serve. Your operations team stops answering status queries and starts managing exceptions. The forwarding firms retaining clients in a compressed-margin market are the ones giving clients the least reason to look elsewhere.

  • Proactive client visibility
  • Fewer status calls
  • Stronger retention

Module 06

Scale Service Without Losing Precision

Revenue scales. Costs do not scale with it.

Deliver better customer visibility, faster execution, and stronger margin control as volume grows โ€” without adding headcount proportionally. Two-way live sync with SAP, Oracle, and other ERPs keeps finance and operations aligned without manual reconciliation. Job-level profitability tracked in real time โ€” not assembled at month-end when nothing can be done about overruns. When data assembly is automated, client updates are self-served, and CHA coordination happens on a structured platform, the same team handles significantly more volume.

How it works

From Shipment Booking to Delivered Cargo โ€” One Workflow, Zero Loose Ends

XEMI replaces carrier portals, email chains, and disconnected systems with a single operational platform โ€” bringing shipment tracking, document processing, customs coordination, client visibility, and cost management into a single live view your entire team works from.

Live workflow ยท Freight Forwardinglive ยท now

STAGE 1 / 3

Quote & Book

Quotation accepted ยท Documents ingested
10x faster quotes
Pricing engine
Margin expansion
330+Carrier integrations
70โ€“80%Reduction in manual effort
90 โ†’ 10 minsMorning data assembly

Business Outcomes

What freight forwarders achieve with XEMI

Result 01

330+

Carrier integrations โ€” ocean, air, last-mile

Result 02

70โ€“80%

Reduction in manual effort per job

Result 03

90 โ†’ 10 minutes

Morning data assembly time

Result 04

Zero

Manual portal logins for container tracking

Case Studies

Freight Forwarders Case Studies

Case studies coming soon.

Case Study

How a leading freight forwarders scaled with XEMI

Placeholder โ€” case study content coming soon.

Resources

Freight Forwarders Blogs & FAQs

Articles and FAQs coming soon.

Guide

Freight Forwarders best practices with XEMI

Placeholder โ€” blog content coming soon.

Always On. Always Trade-Ready.

Always On. Always Trade-Ready.

XEMI delivers dedicated support built for the urgency and scale of freight forwarding operations.

PERSONAL

Dedicated Relationship Manager

Dedicated Relationship Manager with forwarding and ICEGATE expertise.

ALWAYS-ON

24ร—7 support across every channel

24ร—7 WhatsApp, email, and phone support โ€” not standard software support hours.

TIME-CRITICAL

Enterprise support with 1-hour SLA

Onboarding, training, and carrier integration setup included from day one. Enterprise: 1-hour SLA for critical operational issues.

Security

Enterprise-Grade Security

Trade data is sensitive. We treat it that way.

Connected to the Systems Your Trade Operation Already Uses

Shipping Lines & NVOCCsAIS Vessel TrackingICEGATEULIPLDBFASTagAirlinesPort SystemsSAP & OracleEmail InboxesShipping Lines & NVOCCsAIS Vessel TrackingICEGATEULIPLDBFASTagAirlinesPort SystemsSAP & OracleEmail Inboxes

ISO 27001

Certified

Covers the infrastructure, software development, and operations of our SaaS platform.

Accreditation Body UKAS (UK)

Encryption Everywhere

All data encrypted in transit and at rest. 256-bit AES across every API call, document text, and workflow.

โ€ข AES-256 โ€ข TLS 1.3 โ€ข 7 year + retention

Controlled Access

Role-based access controls, granular permissions, full audit logging, complete decision traceability on every trade action.

โ€ข RBAC โ€ข SSO โ€ข SCIM

Aligned with major international data protection frameworks.

GDPR โ€ข PDPA โ€ข SOC 2 Type II

Your Forwarding Operation. Single Platform. Fully Connected.

Unified visibility across every shipment, carrier, client, and trade lane โ€” with structured CHA coordination and client portals.