Platform
XEMI Forward · Forwarding Automation
Inquiry to Delivered Cargo, Without the Manual Work.
XEMI Forward connects every stage of the freight forwarding workflow - inquiry, quotation, booking, documentation, customs coordination, client visibility, cost tracking, and job closure - into one automated platform. No duplicate data entry. No coordination gaps. No cost surprises.
Carrier integrations
330+
Ocean, air, and last-mile connections
Live dataDocument processing
AI-powered
Auto-classify and extract trade documents
DataFlowCustomer rating
4.8 / 5
Across freight forwarders and shippers
Avg. ratingClient portals
Real-time visibility
330+ carriers
Live tracking
256-bit AES
Encryption at rest
ERP sync
SAP & Oracle
Uploaded documents
Commercial Invoice.pdf
Extracted
Packing List.pdf
Extracted
Bill of Lading.pdf
Processing
HSN recommendation
CCR · BIS · Import policy validated
Duty calculation
ICEGATE filing
BE/2026/ICE/44821
Checklist approval
2 corrections · full audit trail
What's broken today
Manual Forwarding Operations Cost More Than Time
Freight forwarding is managing complexity at scale - multiple carriers, multiple CHAs, multiple clients, multiple trade lanes, all moving simultaneously. Most forwarding operations still run on portal-by-portal tracking, email-based client updates, WhatsApp coordination with CHAs, and spreadsheet cost reconciliation that only resolves at month-end. By the time a delay is confirmed, demurrage has started. By the time a cost overrun is visible, the job is already closed. By the time the client calls, your team is still putting the picture together.
Pain 01
Morning Data Assembly
90+ minutes spent across carrier portals, ICEGATE, and email before any forwarding work begins - every single morning.
Pain 02
Invisible Job Costs
Carrier surcharges, detention fees, and CHA invoice variances accumulate silently - only visible at month-end when nothing can be done.
Pain 03
Client Status Calls
50+ clients, averaging one status query per day, consume 500–1,000 minutes of team capacity before any operational work happens.
Pain 04
CHA Coordination Without Audit Trail
Documents exchanged over WhatsApp, filings tracked by memory, and clearance updates shared by phone - no searchable record for any of it.
From Inquiry to Delivered Cargo - One Automated Workflow
XEMI Forward connects every stage of the forwarding lifecycle into one system. Quotation data flows into the job record. Document data flows into customs. Job costs are visible before the invoice arrives. Clients see live shipment status without calling your team.
Inquiry
In progressQuotation
PendingBooking
PendingDocumentation
PendingCustoms Coordination
PendingClient Visibility
PendingCost Tracking
PendingJob Closure
PendingAudit Record
PendingAuto-orchestrated workflow·Step 01 of 09·Inquiry
The XEMI answer
Everything Your Forwarding Team Needs to Operate at Scale
XEMI Forward brings together inquiry processing, quotation, booking, documentation, customs coordination, tracking, client visibility, cost management, and ERP integration into a single forwarding automation platform.
Module 01 · Quote & Book
Inquiry and Quotation
10x faster inquiry-to-quotation with quote-to-job continuity
10x Faster Inquiry to Quotation
Read customer inquiries, rate sheets, and carrier quotes automatically. Structure lane, mode, cargo, charge, validity, and transit time data into a quotation workflow. Reusable templates, pre-filled party and lane data, and structured approval workflows mean your team responds to inquiries in minutes, not hours.
Quote-to-Job Continuity
Approved quotation data flows directly into the job record - so operations, documentation, billing, and finance teams all work from the same commercial assumptions. No re-entry. No version drift between what was quoted and what is being executed.
Rate Benchmarking and Margin Visibility
Compare quoted rates against market benchmarks and historical job costs. Job-level margin visibility from the moment a quotation is approved - not assembled at month-end from reconciled invoices.
Module 02 · Execute
Documentation and Job Execution
Connected documentation, generation, and delivery coordination
Connected Documentation and Job Execution
Link bookings, shipment milestones, documents, invoicing, and profitability in one end-to-end job workflow. MBL, HBL, AWB, Commercial Invoice, Packing List, and Certificate of Origin auto-classified and extracted in any format, from any carrier. Cross-document validation flags errors before they reach customs - not after a rejection.
Automated Shipping Instructions and Document Generation
Generate Shipping Instructions, House Bills of Lading, House Airway Bills, Delivery Orders, and cargo release documents from structured job data. No re-keying between systems. Every document linked to the correct job, client, and shipment record automatically.
Cargo Release and Delivery Coordination
Track cargo release status, delivery order generation, and last-mile delivery confirmation from within XEMI Forward. Every milestone logged, every stakeholder updated, every document accessible from one place.
Module 03 · Control Tower
Live Control Tower
Multi-modal tracking, customs coordination, and exception alerts
A Live Control Tower for Every Movement
Manage air, ocean, and inland operations from one operational view across every job, milestone, document, and exception. Live data from 330+ shipping lines, 100+ airlines, AIS vessel tracking, ICEGATE, ULIP, LDB, and FASTag are consolidated automatically. Port-to-port, within-port, and port-to-warehouse tracking across ocean, air, road, and rail - with container free-day countdown and demurrage risk scoring before charges begin.
Customs Coordination Without Email Chains
Share documents, track filing progress, monitor ICEGATE status, and receive clearance updates from your CHA network through structured shipment workspaces inside XEMI Forward. Every action logged. Every document is version-controlled. Every communication tied to the shipment record - not buried in an email thread.
Intelligent Demurrage and Exception Alerts
Automated alerts for arrivals, delays, customs events, and demurrage risk - triggered automatically and delivered to the right person at the right time via email and WhatsApp. Your team acts before problems escalate, not after charges have been raised.
Module 04 · Clients & ERP
Client Visibility and Team Alignment
Branded portals, team alignment, and ERP integration
Branded Client Visibility Portals
Provide real-time shipment tracking to every shipper and consignee via a branded client portal. Automated email and WhatsApp status updates at every milestone. Clients self-serve. Your operations team stops answering status queries and focuses on exceptions that actually need human attention.
One Team. One Workflow. No Handover Gaps.
Keep sales, operations, finance, and customer service aligned on a single shipment data and activity trail in XEMI Forward. Centralized shipment communication brings together internal teams, CHAs, clients, and transporters into a single, organized channel per shipment. Every message logged. Every document is linked. Every approval is tracked.
ERP Integration - Finance and Operations Aligned
Two-way live sync with SAP, Oracle, and other ERPs. Trade data flows automatically between XEMI Forward and your back-office systems, eliminating manual reconciliation between operations and finance. One source of truth from inquiry to invoice.
How it works
From Inquiry to Delivered Cargo
XEMI Forward connects every stage of the forwarding lifecycle into one automated workflow.
STAGE 1 / 3
Quote & Book
Quote approved · Job createdEvery Role. Every Workflow.
Every Role. Every Workflow. One Platform.
Whether you are a freight forwarder, importer, exporter, or CHA, XEMI Forward gives your team a faster, more controlled way to manage forwarding operations.
Importers
Clear inbound shipments faster while paying only what you owe.
- Automated document extraction and HSN classification
- Duty calculation with FTA and landed cost visibility
- Real-time ICEGATE filing and clearance status
Exporters
Automate export documentation and post-shipment compliance.
- Invoice, Packing List, eCOO, and eBRC workflows
- Shipping Bill and eSanchit submission
- Duty drawback and RoDTEP identification
Customs Brokers
Process more jobs without adding more operators.
- Jobs created from documents automatically
- AI HSN recommendations with confidence scores
- Checklist approvals and ICEGATE filing in one place
Freight Forwarders
Coordinate customs without endless email chains.
- Shared shipment workspace for documents and status
- Live ICEGATE filing progress for customers
- Structured CHA coordination on every job
Business Outcomes
What teams achieve with XEMI Forward
Result 01
330+
Carrier and airline integrations - ocean, air, and last-mile
Result 02
80%
Reduction in manual effort per forwarding job
Result 03
90 → 10 mins
Morning data assembly time post-XEMI
Result 04
Zero
Manual portal logins for container tracking
Result 05
500+
Data fields for customisable reporting and analytics
Enterprise-Grade Security
Trade data is sensitive. We treat it that way.
Connected to the Systems Your Forwarding Operation Already Uses
ISO 27001
CertifiedCovers the infrastructure, software development, and operations of our SaaS platform.
Accreditation Body UKAS (UK)
Encryption Everywhere
All data encrypted in transit and at rest. 256-bit AES across every API call, document text, and workflow.
• AES-256 • TLS 1.3 • 7 year + retention
Controlled Access
Role-based access controls, granular permissions, full audit logging, complete decision traceability on every trade action.
• RBAC • SSO • SCIM
Aligned with major international data protection frameworks.
GDPR • PDPA • SOC 2 Type II
Forwarding Automation — Frequently Asked Questions
Forwarding automation software connects the full freight forwarding workflow - inquiry, quotation, booking, documentation, customs coordination, client updates, cost tracking, and job closure - into one connected digital platform. It eliminates manual data entry, portal switching, and fragmented coordination across carriers, CHAs, and clients.
See What Your Forwarding Operation Looks Like When Everything Is Connected.
From inquiry to delivered cargo - one workflow, zero loose ends, full visibility at every step.